Refund policy

Free is free indefinitely, with no card. Beginner starts with a 7-day free trial for an account that has not subscribed before: nothing is charged until the trial ends, and cancelling before then means you are never charged the $19.

• You can cancel at any time from the billing page. Your plan stays active until the end of the period you have already paid for, and you are not charged again.
• We don't refund the remainder of a month you have started, on any plan.
• Your history is kept for 30 days after a cancellation or a move to a smaller plan, so coming back inside that window loses nothing.

• You were charged twice for the same period, or charged for two subscriptions on one account.
• You were charged after cancelling, or after a trial you cancelled in time.
• You were charged an amount different from the price shown at checkout.
• A charge you did not authorise.

Email support@vitalsdesk.com from the address on your account, with the date and amount of the charge. An approved refund goes back to the original payment method; how long it takes to appear depends on your bank. Payments are processed by Dodo Payments as merchant of record, so the refund appears on your statement from them.

This policy sits alongside the terms, which govern the service itself.